Mobile Spy Frequently Asked Questions

Obtain answers to commonly asked questions regarding ordering and usage

Mobile Spy is designed for smartphones running the BlackBerry, Android , Windows Mobile , Apple iPhone and Symbian OS operating system. This includes many models available in most countries. View a partial list of compatible phones.

Mobile Spy Common Ordering Questions

- How do I signup for Mobile Spy online?
- What charge will show on my card?
- How secure is the order process?
- Do you take orders by phone/mail?
- What is your privacy policy?
- Do you provide technical support?
- How do I cancel my subscription?
- Do you provide software updates?

Mobile Spy Tech Support Questions

- Does Mobile Spy work on my Phone?
– What versions of Windows Mobile is Mobile Spy compatible with?
– Can anyone review recorded data besides me?
– Will users know Mobile Spy is installed or running?
– I created my account. What’s next?
– I am receiving an Invalid Login message on my phone!
– How do I change settings?
– How do I change my password?
– How do I remove Mobile Spy?

How do I signup for Mobile Spy online?
After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?
The charge for any software on our site will appear as “Plimus, Inc.” which is our payment processing provider. This company handles thousands of various software orders every day for many different types of software companies.

How secure is the order process?
All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.

Do you take orders by phone or mail?
Yes. To order Mobile Spy by toll-free phone or mail, first go to the purchase page. Click the Buy Now link for the billing frequency you would like. Then enter your information so it will be in our system. At the bottom of this page there will be a field called ‘Payment Type’. In this field, select ‘Phone’ or ‘Mail’ and then click ‘Next’. You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won’t ever sell names to “spammers” or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products’ successful operation.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

How do I cancel my subscription?
To cancel your automatic billing just contact us to let us know you wish to cancel. Your automatic billing will be cancelled. Your account will remain active until the end of the period you purchased. At that time you would need to remove the software from your phone to avoid an “Invalid Login” error.

Do you provide software updates?
Yes. As long as you are a Mobile-Spy subscriber you will receive the latest upgrades to the software free of charge.

Mobile Spy Product Tech Support Questions

Does Mobile Spy work on my phone?
Mobile Spy works on smartphones which run the Windows Mobile operating system. A partial list of compatible phones can be found here. Any version of Windows Mobile is supported, including Windows Mobile 2003, 2003 SE, 5.0 and 6.0. Your phone must be able to upload via GPRS which is included with almost every phone. Not sure if your phone is compatible? Check out our trial version.

For the Apple iPhone, it must be a iPhone 3G. Mobile Spy will not run on first generation iPhones at this time. You do not need 3G access to use Mobile Spy. However your phone needs to be the 3G model.

What versions of Windows Mobile is Mobile Spy compatible with?
Mobile Spy works on any version of Windows Mobile including Windows Mobile 2003, 2003 SE, 5.0 and 6.0.

Can anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can access your activity without your secret password.

Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in mobile monitoring to keep your monitoring safe and secure. There are no indications that Mobile Spy is running while it is active. The program has no entries in the Windows Mobile Start Menu, and its files are extremely discreet. Best of all, when Mobile Spy is running, there is NO entry for it in the Windows Mobile Task Manager.

I have created my account. What’s next?
Complete documentation is available in our user guide. But to get started you should install the Microsoft .NET Compact Framework 2.0 SP1 to your phone using your ActiveSync. You may need to place the installer for this on your memory card. After the Framework is installed you can copy Mobile Spy’s installer to your phone and run it on the phone and follow the screens. You will be asked for your username and password. Set the settings and click HIDE. Then wait for some activity and login to your Mobile Spy account.

I am receiving an Invalid Login message on my phone!
You might have recently changed your password inside your Mobile Spy account. The phone will need to be told the new password. If this is not the case then your trial period or subscribed period has expired.

How do I change logging settings?
You should open Mobile Spy on your phone by using the secret key sequence. Just dial #123456789* and wait for the login screen to appear. The call will disconnect. Then click Options and change the settings to meet your needs. Then when you are finished, select HIDE to hide the program.

How do I change my Mobile Spy password?
To change your password, first login to your account. Then click the “Change Password” link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise Mobile Spy will display an Invalid Login message.

How do I remove Mobile Spy?
You can find the removal instructions in the following Zip File.

Mobile Spy User Feedbacks